Indian Railways is considered the lifeline of the country’s common people. Every day, crores of passengers travel by train. Many times, the valuables of the passengers get lost during the journey. In such a situation, people have to face a lot of trouble. In case of loss of luggage, it isn’t easy to get it again. Usually, people give up hope of getting the lost luggage on the train. In such a situation, Indian Railways runs a special online service to help passengers return lost luggage.
The name of this service is Operation Amanat. Through this operation, the railway tries to return the passengers’ valuables, like mobile phones, bags, gold jewelry, etc., left on the train.
How Does ‘Operation Amanat’ Work
Western Division of Indian Railways runs an online portal to return the passengers’ lost luggage. Through this portal, passengers can find their lost luggage. Under Operation Amanat, if any passenger’s luggage is left on the train, then the railway’s RPF personnel take possession of that luggage, take its photo, and upload it to the portal. After this, you can identify your luggage by looking at the lost items on the portal.
Through ‘Operation Amanat’, the Western Division of Indian Railways tries to return their lost luggage to the passengers. Through an online portal named ‘Operation Amanat’, passengers can identify their luggage by simply visiting the website and looking at the pictures of the lost luggage. For example, if a person’s luggage is left on the train, the Railway Police Force takes that luggage in its possession. Apart from this, stolen goods can also be identified through this portal.
RPF Recovers Lost Luggage
RPF recovers the lost or stolen luggage and first takes its picture. After this, that photo is uploaded to the official portal of ‘Operation Amanat’. After this, the railway keeps that luggage safe with itself. Passengers can quickly identify their lost items by just visiting this portal. Let us tell you that Western Railway has divided the entire Western Division into Rajkot Division, Ratlam Division, Mumbai Central Division, Vadodara Division, Ahmedabad Division and Bhavnagar Division to find lost items.
How Can Passengers Claim Lost Items
- If any valuable item is lost in your train, then first of all, you can click on the portal https://wr.indianrailways.gov.in/view_section.jsp?lang=0&id=0,2,753 started by Western Railway.
- Next, you will see Operation Amanat, where you must select the Western Railway sub-division.
- After selecting the sub-division, you will see the picture of all the lost items in that division.
- If you can identify your item on the website and claim it.
- You can get the lost item by calling the number given below.
